FAQ

Here are answers to common questions about booking, payment and how the Rahat GO platform works.

How do I sign in?

You sign in with a code sent to your email, or via Telegram - travellers do not need a password. On the sign-in page choose a convenient method and follow the prompts.

What is the difference between a request and a booking?

A request is an enquiry to the partner: you leave your contacts and questions, and the partner gets in touch. A booking is a placed order with a chosen date, number of participants and a prepayment to confirm it.

What is the prepayment?

It is the part of the price you pay to confirm a booking. Its amount is shown in the order summary before payment; the balance is paid according to the partner's terms.

Can I cancel a booking and get a refund?

Yes. The refund amount depends on how many days before the start you cancel - the tiers are listed on the "Cancellation policy" page and in your order summary. The terms are fixed at the moment of booking.

How do I change the dates or number of participants?

Write to us or to the partner with your booking number. Changes are possible subject to availability on the new date and the partner's terms.

What languages does the platform support?

The website and the Telegram bot are available in Russian and English. The language is switched in the site header.

Are there hotels?

The hotels section is being prepared for launch - accommodation options will appear in the catalogue soon. For now tours, excursions and events are available.

How do I leave a review?

You can leave a review after a completed trip - in your personal account, in the section with your bookings.

How do I become a partner?

Sign up via the partner form. After moderation you will get access to the partner dashboard with listing, request and payout management.

Is my data safe?

Data is processed in line with the privacy policy and used only for the operation of the platform. Card payment details are processed by the payment provider and are never stored on the platform's servers.

How do I contact support?

Via the contacts page, the request form on a listing page, or the platform's Telegram bot. For an existing booking, please include its number.